RTB Spa - Frequently Asked Questions
OFFICE INFORMATION
Q: Where are you located?
A: We're located at 14511 Old Katy Rd, Suite 232, Houston, TX 77079.
Q: What are your business hours?
A: We're open: -
Monday to Friday: 10 AM - 6 PM -
Saturday: 10 AM - 1 PM -
Sunday: Closed
Q: How can I book an appointment?
A: You can book an appointment by:
- Calling us at 713-322-6640
- Visiting our website: www.rtbspa.com
- Using our Vagaro app
Q: What is your cancellation policy?
A: We require 48 hours' notice for all cancellations or rescheduling. You will forfeit your appointment deposit or prepaid session if you cancel or reschedule with less than 48 hours' notice. This policy is in place because we schedule dedicated technicians for your appointment. You can cancel or reschedule your appointment by:
- Calling or texting us at 713-322-6640
- Using our Vagaro app to modify your appointment
Q: Do you offer refunds?
A: Because our company offers anesthetic services, we do not offer refunds for services rendered. All sales are final. If you are no longer able to continue services, packages can be given to family and friends.
PAYMENT & FINANCING
Q: What payment options do you offer?
A: We offer several flexible payment options:
- Regular payment methods (credit cards, cash)
- Cherry financing (Apply at: http://pay.withcherry.com/rtb-spa)
- Vagaro Pay in 4 payments (when available at checkout)
Q: How does the Vagaro Pay in 4 work?
A: When eligible, you'll see the option to split your payment into 4 installments during the checkout process on Vagaro.
Q: How can I apply for financing?
A: You can easily apply for financing through Cherry by visiting http://pay.withcherry.com/rtb-spa
BODY SCULPTING
Q: What are the contraindications for body sculpting treatments?
A: For your safety, certain medical conditions may affect your eligibility for treatments:
Conditions Requiring Doctor's Approval:
- Diabetes (Type 1 & 2)
- High Cholesterol
- Cardiovascular conditions
- Hyperthyroidism/Hypothyroidism or thyroid medications (Cannot have RF or Ultrasonic) Not Eligible for Cavitation:
- Previous or current cancer diagnosis (doctor's approval required)
- Patients with pacemakers, CABG, AFib, SVT, DVT, or other major cardiac impairments
- Cannot be performed over breasts, heart, or lungs
Other Important Considerations:
- Pregnancy: Services cannot be offered during pregnancy
- Breastfeeding: Recommended to wait until after nursing period
- Open wounds/skin conditions: We will skip areas with sores, blisters, burns, scabs, or rashes
- Vertigo: Due to vibrations, treatment may trigger episodes or migraines (client discretion)
- Face Fillers: Cannot have RF/Ultrasonic over the face
- Botox: RF treatment is permitted
Q: How does body sculpting work?
A: InstaSculpting tones the body using radio frequencies and low-frequency ultrasonic waves. These waves form bubbles around fat deposits under the skin. The bubbles then burst, breaking the fat deposits into the lymphatic systems, where they are drained. MonoFrequency uses radio frequency and heat to burst the fat cells. The lymphatic system removes toxins.
Q: How many inches can I lose with one session?
A: Depending on the person and if they follow post-treatment instructions, clients can lose anywhere from 1/4 to 2 inches.
Q: Is there any downtime?
A: There is no downtime. We actually recommend that you work out within a few hours of the treatment.
Q: How many treatments will I need?
A: Everyone is different. We offer a discounted Introductory session, which includes a consultation to determine the best treatment plan for your goals.
Q: What are your body sculpting prices?
A: We offer competitive pricing for our body sculpting services:
- Individual treatments (RF, Fat Burn, or BEMS): $75 per session
- First-time clients: 40% off introductory offer - Full Instasculpting or Youshape session
- 2-3 sessions package: 50% off
- 4-8 sessions package: 60% off (approximately $80 per session)
FACIAL TREATMENTS
Q: What facial services do you offer?
A: Our facial services include:
- Dermaplaning Radiance Treatment
- Facial massage
- Instasculpting facial
- Indian head massage
- Buccal massage
Q: Do I need to remove my makeup
A: It is best to come in without makeup; if you have makeup on, we can remove it at the office.
Q: Do I need to stay out of the sun?
A: It is best to stay out of direct sun for 24-48 hours
Q: Can I put my makeup back on after treatment?
A: It is best not to reapply your makeup until 24-48 hours. It is ok to wear mascara and lipstick, but try to allow your skin to relax and enjoy the nourishment it just received.
MASSAGE THERAPY
Q: What types of massage do you offer?
A: We offer several massage options:
- Swedish Massage (60, 90, & 120 min)
- Tranquility Stone Massage
- Express Relief Massage
- Scalp/Neck Massage
Q: Do you drape?
A: Yes, we do, we use two types
- A towel for whole-body long strokes
- Sheet if you need more coverage; this can also depend on the therapist.
Q: Do I have to fill out forms before our session?
A: Yes, if you refuse to fill out client forms, we do not see you. It is required by law that we have the intake form completed. This protects you and the MT.
GENERAL INFORMATION
Q: How long has RTB Spa been in business?
A: RTB Spa has served the Houston community since 2016, with over 8 years of experience in luxury spa services and wellness treatments.
Q: What makes RTB Spa unique?
A: RTB Spa stands out for:
- Personalized one-on-one attention
- Comprehensive approach to wellness
- Focus on both physical and mental aspects of wellness
- Customized treatment plans based on individual client goals
- Luxury spa experience with professional expertise
Q: What should I wear for my appointment?
A: Wear comfortable, loose-fitting clothing. Detailed instructions will be provided for specific treatments when you book your appointment.
Q: Do I need to arrive early for my appointment?
A: Yes, for your first session, we recommend arriving 5-10 minutes before your scheduled appointment time to ensure a relaxed experience.
Q: Do you offer gift certificates?
A: Yes, gift certificates are available for all our services. Contact us for more information.
Q: Can I combine different treatments?
A: Yes, many of our treatments can be combined for a more comprehensive spa experience. We can help you create a customized treatment plan based on your goals.
For any additional questions or concerns, please don't hesitate to contact us:
📱 Phone: 713-322-6640
📧 Email: sma@rtbspa.com
🌐 Website: www.rtbspa.com
What to expect?
Welcome to Your First Visit! ✨
We kindly ask you to complete your client forms before arriving to ensure you receive the full benefit of your luxurious treatment time. You'll find these forms in the email or phone message we've sent you.
For Your Best Experience:
• Please complete all forms prior to your appointment
• Arrive at your scheduled time
• Allow a few extra minutes for your first visit.
This helps us dedicate every minute of your session to your wellness and relaxation rather than paperwork. As we maintain a full schedule of clients, we're unable to extend appointment times or adjust other clients' schedules.
We value your time as much as you value ours. Thank you for helping us provide you with the exceptional care you deserve!
Questions? Feel free to call us at 713-322-6640.